Archives for leadership

Growing a Company/Team Is Similar to Raising a Human

Parenting – the hardest, most expensive job you’ll ever love. I see Spanx founder (and billionaire) Sarah Blakely advocating to women, “Be the CEO your parents always wanted you to marry!” I love to see women looking within themselves for the financial support that they seek. Because, really, there is no one person or entity who can offer you true financial security. However, asking anyone to be a CEO is a lot like asking people to be a parent – it’s no small feat. In fact, there are a lot of similar challenges.

For both jobs, there are basic level requirements and there are excellence standards. A parent’s basic requirement is to keep the child alive until he or she is 18. Parents provide the basic needs of food, water, clothing, safety, and shelter. However, to do a little bit better than “alive,” and to reach a level of “well,” one would provide nutritious food, clean water and shelter, doctor and dentist exams, medicine when needed, along with love and acceptance. We’ve all learned Maslow’s hierarchy of needs, so you can take this on up to self-actualized. A company also can offer the basic provisions – an income, a workspace, and expectations of what is to be produced by the employee. Even at the basic level, both are very expensive endeavors.

At least with a child you are the primary influence for the first few years. Due to imprinting, you have a bit of control over what the child is exposed to. When you bring full-grown adults into companies, they come in with a variety of experiences, beliefs, agendas, and values. The hiring process may help you identify some that are helpful and some that are harmful, but, as of yet, this only scratches the surface of what can be known. In both situations, you have little control over outside influences they are exposed to when you’re not in charge of their time. You just have to hope that you have guided them well in the time you had. You have to have faith that they’ll make good decisions that represent both them and you well. When they don’t make good decisions, it can be hard to know if mistakes are a one-off due to lack of experience or knowledge, or due to an ingrained belief system. It’s also difficult to know whether there are potential serious impacts to others.

While it seems that it should be easier to teach an adult, I’m sure you’ve heard that little kids are like sponges. Getting anyone to a point where what they learn becomes automatic and applied with little push requires exhaustive repetition, visual prompts, and utilizing new, fun ways to teach the material. In fact, it can be argued that adults are even harder to teach than kids, as the saying goes, “You can’t teach an old dog new tricks.” You’ll also find with both that they will mimic what they see over what they hear, including managing one’s emotions.

I’ve heard that the problems get more complex with teenagers. The same is true of companies that have grown. The problems have deeper impact and greater implications. There might be a bit of rebellion with a larger amount of freedom.

Kids and teenagers will make mistakes. It’s hard to know if you did an overall good job until kids are grown and managing their own lives (or businesses). Does this mean that companies that spawn entrepreneurs have done a great job? I guess it could be argued that if the company was so great the talent would stay, but we don’t expect that if we do a good job parenting our kids will stay. In fact, some may conclude that a full-grown adult child living at home who is not a caretaker has failed to learn how to live independently. They are still alive, though so at least baseline success has been achieved.

When a child grows into a self-actualized adult, they understand that they are loved and valued. With both kids and employees, in order to help them be contributors they have to be held accountable for their own actions. They have to be trusted at some point to make their own decisions. They have to be taught that there are highly desirable long-term gains and benefits to doing what is necessary over what is just pleasurable.

The more I look at this list, the more I’m convinced that women who rise to the challenge of parenting may also rise to the challenge of growing a company, and perhaps vice versa. Though, there are certainly enough differences as well, so I’m not going to conclude that’s true in all cases. Whether someone can be excellent at doing both simultaneously is certainly a different debate for a different day, but I’d certainly say there are enough examples to say it’s true. Time will tell, however.

What other similarities do you see between growing a company and raising a human?

Mister Rogers sings…You’re Growing

Watch Mister Rogers sings…You’re Growing – video dailymotion – Gordon Raisley on dailymotion

Karen Huller, author of Laser-sharp Career Focus: Pinpoint your Purpose and Passion in 30 Days (bit.ly/GetFocusIn30), is founder of Epic Careering, a 13-year-old leadership and career development firm specializing in executive branding and conscious culture, as well as JoMo Rising, LLC, a workflow gamification company that turns work into productive play. 

While the bulk of her 20 years of professional experience has been within the recruiting and employment industry, her publications, presentations, and coaching also draw from experience in personal development, performance, broadcasting, marketing, and sales. 

Karen was one of the first LinkedIn trainers and is known widely for her ability to identify and develop new trends in hiring and careering. She is a Certified Professional Résumé Writer, Certified Career Transition Consultant, and Certified Clinical Hypnotherapist with a Bachelor of Art in Communication Studies and Theater from Ursinus College and a minor in Creative Writing. Her blog was recognized as a top 100 career blog worldwide by Feedspot. 

She is an Adjunct Professor in Cabrini University’s Communications Department and previously was an Adjunct Professor of Career Management and Professional Development at Drexel University’s LeBow College of Business  She is also an Instructor for the Young Entrepreneurs Academy where some of her students won the 2018 national competition, were named America’s Next Top Young Entrepreneurs, and won the 2019 People’s Choice Award. 

When A New Guy Gets Your Promotion

I have not counted how many times over the past 13 years someone has come to me to help them move up or out after their company hired a new guy for the position that they felt was their next move upward. If I had to guess, I’d say about 100.

Of them, some have only wished that their supervisor would have thought about them and recommended them for the job, but never actually verbalized their desire or made attempts to understand if there were knowledge gaps they needed to fill.

Then there are a portion of them who had made their ambitions quite clear, but felt it was a natural progression, not as if there were gaps in knowledge or experience that they needed to fill in order to be qualified for the next level up.

In both of these scenarios, a short and long-term solution is to coach the individuals to be appropriately assertive and proactive in seeking understanding about what is really needed in order to be ready for the next step up.

The first stage is always qualifying that it is, in fact, the right next step. Too many people become managers because that seems like, or is presented as, the only way to move up. This leads to a large number of managers who have neither the desire nor the training to know how to motivate and inspire engagement and performance. They then usually resort to being taskmasters, micromanagers and even tyrants. They are responsible for a team of people to meet numbers and use fear as a tool because their tool kit is limited. This becomes a vicious cycle, as one manager trains the next and on up they go, unconsciously creating a toxic culture.

Please, if you aspire to be a corporate leader, learn how to use inspiration, trust, recognition, self-awareness, accountability and mobility as tools. Then practice them under the guidance of a coach to influence from wherever you are now, and brand yourself internally and externally as a leader.

In yet a third scenario, the professional has been as proactive and assertive as possible to procure performance feedback and identify and fill knowledge gaps. However due to any number of reasons – politics, nepotism, vendettas, a complete failure on a leader’s part to thoroughly prepare team members for promotion, or failure on the professional’s part to make accomplishments visible – promotions still go to someone else.

In all three scenarios, branding would be a smart next step. However, only in the third scenario would I suggest an all-out strategic campaign to change companies.

In the meantime, operate under the assumption that this new person might be better at something than you, and find out what it is. You will most certainly know better than them the inner workings of your company. Befriend the new guy, ask for opportunities to show him or her the ropes, and show everyone that you do have what it takes to take on more.

Think back to when you were a new person and think about the things that you learned in your first 90 days that made a difference in your results, and I’m not talking about what you learned about the other people you work with.

Don’t be that guy that warns the new guy about office gossip, or the hardhead, or the ego maniac. These are opinions, even if multiple people share them. All the new guy will think is that you are judgmental and they will be wary to trust you. Stick with the facts and note when something you pass on is a subjective observation, like “The boss prefers that all KPIs are blue in the weekly report.”

I don’t think I have to tell people to not be a saboteur to the new guy, but it does happen. It can be tempting to want the boss to see they made a mistake by not giving you the promotion, but that’s not the outcome that is usually produced by being a saboteur. In fact, more often than not, it just confirms that you were not the right person for the promotion.

Start becoming more aware of when your ego is kicking in and make it a habit to start switching into your higher self – your higher self is the one that gets promotions, not your ego.

Sometimes it happens that a promotion was not granted due to timing. In an ideal world, open communication and accurate foresight would enable an employee and supervisor to have a frank, two-way conversation about the real expectations of a promotion – the hours, the responsibility, the travel, and the pressures. The employee would be able to discuss the changes with any personal stakeholders, like family members, who would be impacted by any changes in lifestyle and make the decision that is best for everyone, even if that means giving up a significant raise.

This is not an ideal world. With about half of Americans living paycheck-to-paycheck, extreme increases in the cost of living (when you include the technology needed to get by today, not to mention keeping up with the Jones’), increasing healthcare costs, higher education debt, and the perception of shortages of opportunity even though it is a job seeker’s market, whether it’s the right next step or not, few people would turn down a promotion. If an employee has personal things going on that a manager feels may interfere with being able to meet the expectations, that frank conversation may never happen. I do not condone this – this is just a far too common reality.

External candidates are sometimes chosen over internal candidates because managers know too much about the internal candidate’s life.

Have you endured or are you about to face a big life change? Have you missed days to deal with something personal? Has it become a trend?

It can feel unfair. It can feel like neglect, abandonment, or misfortune. It can also sometimes be a blessing. In a few of the cases I have mentioned above with prospective clients, the professional wound up needing that time to adequately deal with a major life change. While, of course, I am all about supporting people in moving up, over, or out, sometimes staying put is what works best at the time. Not aspiring to achieve more in your career in order to manage life is totally okay and it doesn’t have to be permanent. However, you will need to make it known if and when your aspirations change and you want to get back on a growth trajectory.

In most cases, getting passed up for a promotion was the impetus of change that led my clients to far greater happiness and fulfillment – the kick in the pants they needed to start taking control of their career direction.

If you want to know more about how to:

• Assess what the best next step in your career is
• Develop greater self-awareness to become more promotable
• Gain additional tools that will expand your influence and leadership
• Communicate assertively and confidently with your supervisor
• Be the person that gets thought of first for a promotion, even if you previously needed to stay still for a while
• Brand or rebrand yourself for what’s next in your career and what’s after that

Scheduling a free consultation is your next step.

Survivor – The Search Is Over (Official Music Video)

Survivor’s official music video for ‘The Search Is Over’. Click to listen to Survivor on Spotify: http://smarturl.it/SurvSpot?IQid=SurvTSIO As featured on Ultimate Survivor.

Karen Huller, author of Laser-sharp Career Focus: Pinpoint your Purpose and Passion in 30 Days (bit.ly/GetFocusIn30), is founder of Epic Careering, a 13-year-old leadership and career development firm specializing in executive branding and conscious culture, as well as JoMo Rising, LLC, a workflow gamification company that turns work into productive play. 

While the bulk of her 20 years of professional experience has been within the recruiting and employment industry, her publications, presentations, and coaching also draw from experience in personal development, performance, broadcasting, marketing, and sales. 

Karen was one of the first LinkedIn trainers and is known widely for her ability to identify and develop new trends in hiring and careering. She is a Certified Professional Résumé Writer, Certified Career Transition Consultant, and Certified Clinical Hypnotherapist with a Bachelor of Art in Communication Studies and Theater from Ursinus College and a minor in Creative Writing. Her blog was recognized as a top 100 career blog worldwide by Feedspot. 

She is an Adjunct Professor in Cabrini University’s Communications Department and previously was an Adjunct Professor of Career Management and Professional Development at Drexel University’s LeBow College of Business  She is also an Instructor for the Young Entrepreneurs Academy where some of her students won the 2018 national competition, were named America’s Next Top Young Entrepreneurs, and won the 2019 People’s Choice Award. 

5 Ways to Reclaim Your Power in Your Job Search or Career

Humans have a primal need to be heard, acknowledged, and appreciated.  The job search process, even working, can give people quite the opposite experience. Putting yourself out there, crossing your fingers, and hoping that someone likes you enough to talk to is degrading.

The default mode of job seeking is reactive; you see a job opening posted, then you follow the instructions on the platform or in the job description to apply. You then get funneled in with all the other applications and hope that it is received and that your value is appealing enough to get an invitation to take next steps. The ball is in the other court this whole time.

But statistics show that we are in a very strong job-seekers market. There have been more job openings in the US than unemployed workers for a good year now.

How can that be? Wouldn’t that mean that all applicants would get a fair chance? No. Of course, you need a strong résumé, rich with keywords used in context to demonstrate your qualifications. However, using your résumé purely as a tool for job applications is a disempowered strategy.

There are things that you can do to make things happen in your job search, and you may not believe that it’s true until it happens to you. This means that you should experiment. Give a few, or all of these tactics a try and allow yourself 3 weeks of dedicated effort in job searching. During this time, stop spending your time on reactive activities such as scouring job boards and applying online. If something pays off with an introduction, interview, or offer, keep doing it and abandon what hasn’t been successful.

I’ll bet you’ll like how it feels to know that you can not only generate leads that you would never have found on Indeed, but that you can also get others to generate leads for you and multiply your results without multiplying your time. Generate leads, generate momentum, and then have your choice of position rather than only being able to consider those jobs that you found on job boards when everyone else is vying for the same jobs.

I’ll bet one of the methods below will lead you to have an interview for an opportunity that outside job seekers don’t even know about yet. All of the methods below have worked for my clients, so they have already been proven to succeed.

In order to make this work optimally, you will need*:

  • A branded résumé that not only qualifies you, but makes your unique value evident.
  • A complete, branded LinkedIn profile written in 1st person that supplements and compliments your résumé (not replicates it) and shows that you are a dynamic, interesting person outside of your work as well.
  • A target list of at least 25 companies that have cultures that will enable you to thrive – this activity will lead to positive momentum, and an acceptable job offer if you’re not wasting time making progress with companies where you ultimately would not want to work. THIS LIST IS NOT BASED ON JOB POSTINGS YOU’VE SEEN. This might sound counter-intuitive, but the point of these proactive efforts is to pursue organizations based on their fit to you, not whether they have an opening for you!

* If you don’t have all three of the following, schedule a free consultation with me.

1. Volunteer

It’s not always easy finding opportunities to volunteer, as strange as that sounds. I was new in business when I first started volunteering and I pursued well-known organizations like Habitat for Humanity and the Red Cross, but opportunities seemed to be targeted at organized groups, not individuals. I spoke with a client who was also involved in local government and asked about opportunities in the community. Because of that, I wound up being a race marshal and handing out water to runners at a couple of 5Ks. These were great opportunities, and they got me started, but I didn’t meet anyone, and it wasn’t always clear when I showed up of how I was going to help. Sometimes I took it upon myself to help out in the best way I could, and then found out I was doing it wrong. This was still good experience for me, and you need to remember that some organizations are better at volunteer training than others.

But, it doesn’t matter how you start. Just start. If you’ve been undervalued at your job or you have been transitioning for a while, it is easy to forget why you are so valuable. Being helpful in any way can remind you of your value. It doesn’t always create a direct line to opportunity, but it can potentially. It’s led to many opportunities for me and my clients. Check out opportunities at volunteermatch.org. See what non-profits leaders in your target companies support. Ask avid networkers you know where movers and shakers they know volunteer their time and talents.

In past articles, I encouraged you to volunteer at professional organization events, like volunteering to speak on a topic within your expertise that can help other professionals be more successful, or you can pick a cause for which you have passion. If you spend your free time worrying about a problem, you’ll gain power by doing something about it.

Volunteering is something you’ll want to add to your LinkedIn profile and it something that can look favorable to companies that value and promote community and social impact. Also, it’s much harder to validate that you are passionate about something if you aren’t spending time in it or doing it. You know you are passionate when you would spend your time doing something whether you are paid or not. Everyone says they’re passionate, volunteering proves it.

2. Approach letters

If you have a cover letter template, scrap it. I’m not talking about a cover letter that you attach to your online application, which can be a way to find out if you have strong written communication skills. I’m talking about a letter of interest that you send directly to your would-be direct supervisor in your target company. The qualification for who receives it is NOT based on the recipient having a posted job opening, but if the company has a need, challenge, or initiative that you can bolster by being part of the team. This is not a request for a job, but rather a request to talk further about the company’s future plans and how you can support them. It’s more like you are a consultant who is trying to identify whether you offer a skill or service that this company needs, but you do your homework ahead of time and drop some bread crumbs that entice the recipient to know what the recipe is.

The letter must explicitly lay out what you know about the company, and how that implicates your added value. Connect the dots between the problem and how you have added value to such endeavors in the past. The call to action is to invite the recipient to a 20-minute discovery call, just to see if what you offer is a match for what they need.

Even if you are committed to a full-time permanent opportunity, position yourself as someone flexible about terms. This also communicates that you are confident that you can add value in the short term.  While you are there adding short-term value, you can gain insights that enable you to pitch a long-term value proposition.  Make yourself indispensable, and you will have the leverage to ask for all the perks and benefits of a full-time employee, plus a signing bonus. This will require you to do some market research on an hourly rate that will help you cover costs an employer would normally cover, plus self-employment tax for working as a sole proprietor.

This approach requires being bold. Fortune favors the bold, in case you hadn’t heard. If your confidence isn’t quite there yet, volunteer your skills to a non-profit and add value until you feel confident moving forward. Again, this is an experiment, so try this with about 5 companies.

3. Take on a leadership role in a professional or community organization

60% of recruiters are specifically looking for this kind of engagement through your social media. It takes a village to run successful events and programs.

There are steps that lead to engaging as a leader in an organization. You don’t just jump right into it.

Step 1 – Observe. Check out several organizations to determine which one has the kind of people, programs, and mission statement that resonate with your career mission.

Step 2 – Join. Attend regular meetings where you will naturally become more acquainted with other members and the breadth of what is offered.

Step 3 – Volunteer. Many organizations crave doing more, but they need the manpower to do it. Look for the board names on the organization’s website. Ask them what initiatives they have tabled because of lack of manpower, or what additional help they could use to make their events and programs even better. If that doesn’t fit what you do, make a referral and keep looking for opportunities. Remember to follow up frequently. Many of these organizations are full of people who have other full-time obligations and won’t easily remember who offered what help.

Step 4 – Lead. Once you get to see events and programs from the inside you’ll better understand the undertaking of running them. It’s a natural progression to lead one event or get involved in the organization’s operations and strategy or do both. It comes with visibility, but is not without its conflicts – even the best organizations. It’s how conflicts are handled that will influence how long you remain involved in the organization, I have found.

4. LinkedIn outreach

Just to be clear, outreach is not the same as clicking on “send invite” for all of the people LinkedIn suggests or who appear in a search. That’s as good as spam; your low success rates will deceive you into thinking that people are not looking to connect on LinkedIn when that is exactly why they are on LinkedIn. People only make progress through REAL connections, not superficial ones. This means having shorter, well-vetted lists and custom invitations. You can increase your chances of having your invitation accepted if 1) the person you’re inviting to connect to is actually active on LinkedIn and 2) you engage with that person’s content.  The first step is to follow this person. This will be an option if they are active. (If they aren’t, see the next item on the list.)

Once you follow someone, you are notified when they engage on other people’s content as well as when they create and share their own. It matters little which you engage with, but if it is other’s people content, respond directly to their comment on it. If it is their original content, share it, tag them, and take care to write something insightful that will inspire others to give their content some love and attention. Then send them a customized invitation to connect, making mention of how much you appreciated their content.

Just like the approach letter, the goal is to take that initial connection to the next step, and connect offline via phone call, video chat, or in-person meeting.  Initially, just ask for 20 minutes. The point is to determine if there is enough synergy to invest more time. Make sure you have 5 good, specific questions based on their background that can help you understand who they are, where they’ve been and how they got “here.” Also, make sure you ask the #1 most important question – what introductions, resources, or support would help move your most important projects forward faster? Don’t just ask generally, “How can I help you?” This is a burdensome question. How could they know what you can do to help? Find out first what they want most, and then tell them how you can help. Also, deliver your call to action, which will help them self-identify that they are someone you are qualified to help.

This works! First, target people in your focus company, but do it also with other professionals in your field, fellow alumni, thought leaders, authors, and influencers.

5. Try a brand new platform

Recruiters are taught to go where the talent is. So, whenever a platform gains popularity, recruiters are tasked to evaluate how it can be leveraged to get in front of talent where other recruiters are not. It might surprise you to know that because of this, 63% of recruiters in tech companies are using Instagram.  That’s just recruiters, though. If they’re looking for talent here, could your future supervisor be also?

Marketers are always looking at ways that they can catch consumers in the flow of their day and interrupt their attention with messages that resonate. Where is your future supervisor hanging out? This may take a bit of research, and the findings may be very different from target to target.

I have had clients say “Twitter is stupid,” but they suspended their skepticism and tried it because a simple search showed that their targets were active with personal and company handles. If you are involved with an organization that uses Slack, try it out. There’s a learning curve to any new platform, but a good three weeks will get you comfortable enough to leverage it. Just like organizations, observe first, then engage. Try a few different things.

Other platforms are meetup.org, Reddit, Quora, Snapchat, Musical.ly, AngelList, f6s, and I’m sure you’ll find some Listservs and Yahoo groups that are still being used. There are abundantly more platforms and there will continue to be more. You don’t have to learn them all, but if you find out that people you know, respect, and would want to work for are on them, get familiar.

Companies have needs well before they have formally posted job openings. This is the “hidden job market” you may have heard about but weren’t sure existed. It exists, and it’s a gold mine of opportunity for those who can unlock it. The best part is that the hidden job market is where you are the driver of opportunity. Once you know how to access it, there’s no unknowing it, but you might fall back into reactive job searching if you don’t make it a habit.

Once you find one or two methods that work for you and your target employer audience, dedicate most of your job search time to it. Abandon what disempowers you and fails to generate opportunity.

Then the challenge shifts to keeping track of all of that momentum. You’ll spend more time in meetings, interviews, and negotiations, and there will be little time for job boards and online applications, anyway.

Because of that, you’ll want to be very selective from that point forward on what companies and leaders you invest time getting to know better.

Most importantly, you’ll be able to spend more time doing the things you love.

The success will be a natural motivator, so you won’t have to push yourself every day to make efforts.

You may even start to enjoy creating career opportunity so much that you form habits that you maintain during your employment and you’ll never have to be out of work ever again.

That’s power!

Snap – I ve Got The power

“The Power” is an electronic pop hit song by the German music group Snap! from their album World Power. It was released in January 1990 and reached number-one in the Netherlands, Switzerland, the United Kingdom, as well as the US Billboard Hot Dance Club Play and Hot Rap charts.

Karen Huller, author of Laser-sharp Career Focus: Pinpoint your Purpose and Passion in 30 Days (bit.ly/GetFocusIn30), is founder of Epic Careering, a corporate consulting and career management firm specializing in executive branding and conscious culture, as well as JoMo Rising, LLC, a workflow gamification company that turns work into productive play. 

While the bulk of her 20 years of professional experience has been within the recruiting and employment industry, her publications, presentations, and coaching also draw from experience in personal development, performance, broadcasting, marketing, and sales. 

Karen was one of the first LinkedIn trainers and is known widely for her ability to identify and develop new trends in hiring and careering. She is a Certified Professional Résumé Writer, Certified Career Transition Consultant, and Certified Clinical Hypnotherapist with a Bachelor of Art in Communication Studies and Theater from Ursinus College and a minor in Creative Writing. Her blog was recognized as a top 100 career blog worldwide by Feedspot. 

She is an Adjunct Professor in Cabrini University’s Communications Department and previously was an Adjunct Professor of Career Management and Professional Development at Drexel University’s LeBow College of Business  She is also an Instructor for the Young Entrepreneurs Academy where her students won the 2018 national competition and were named America’s Next Top Young Entrepreneurs.

Every Mistake is an Opportunity to Grow

 

Recently, I had the incredible opportunity to attend the Young Entrepreneurs Academy CEO Roundtable (YEA!), where aspiring entrepreneurs were able to ask a CEO Panel some interesting questions. The insights of the CEOs was impressive – they were vulnerable and authentic, which inspired the kids of YEA, who came up with stellar questions!

Here are some of my favorite takeaways and insights:

Every mistake is an opportunity to grow.

Rev. Georgiette Morgan-Thomas of American Hats, LLC:
Staffing is the most difficult for us and it can be difficult to maintain the level of talent we’d like. Oftentimes, we get people looking for a job and what we need is someone who wants a profession, someone interested in making the product better. People aren’t willing to say I don’t know and be willing to learn a new skill. Turnover is very high. Things that appear to cut your labor costs aren’t always a good thing.

Her 5-year plan is to have more visits to their factory. Right now, they are conducting virtual tours and plan to do more in the near future. Because of this, she is now looking at the attitudes of her employees now that she has people visiting her factory.

She maintains a busy schedule by getting up at 3:30 AM to take the 5:15 AM Train from NYV to Philly. After a day of teaching hat trimming and design, she gets back home at about 10 PM. Her drive and passion keep her working through the weekend – she works Saturdays for 4-6 hours! She measures her success by the customers who come back, time and time again.

Howard Nelson Bear of Doggie Style Pets, the comp.bybusing service model and integrating into neighborhoods. Each store is customized for neighborhoods. The companies biggest challenge? Staffing! It’s hard to have a 5-year plan with as fast as things change.

Social responsibility has garnered brand loyalty and retention.

Rick Forman – says one of the biggest risks they face is deciding to pivot when you realize your original plan won’t work. Execution requires operating on all cylinders. You have to first have the secret sauce and the vision to bring a neighborhood alive.

Dumb is smart and smart is dumb.
You need to be curious.
Don’t be afraid to ask that question.
In order to be philanthropic, you have to make a profit.

Laura Kelly says that risk is making your stable successful in order to grow.
Entrepreneurs have many challenges and may find themselves getting taken in by shiny object syndrome. That’s what excites entrepreneurs – creation.

One of Laura’s goals is to have an instructor teaching kids in a thousand different locations. She works from home and doesn’t have a defined start/finish time. It’s a workday that just continues.

Some of the key takeaways from Laura were:

Successful people move forward in spite of fear. Fear is part of the price you pay.

A really strong team of experts is essential to growth.

Bill Mignucci – This too will pass. You’ll have that moment, and how you respond will define you. “I’ve been in the fetal position maybe even twice.” Fear doesn’t go away. It’s good to have a healthy dose of fear.

Some of the lessons learned from Bill:

Prioritization and defining and redefining your destination.

We aspire, and we may not achieve, but it’s key to keep your eye on the future. Growth is not just about economics, but about cause. Put in as much time as is healthy.

In his servant leadership model is flipped, he serves the employees rather than them supporting him. He does this to inspire them and to create a vision.

Who are some of your favorite entrepreneurs and what key takeaways have they shared with you?

Survivor – Eye Of The Tiger (Official Music Video)

Survivor’s official music video for ‘Eye Of The Tiger’. Click to listen to Survivor on Spotify: http://smarturl.it/SurvSpot?IQid=Surv… As featured on Ultimate Survivor. Click to buy the track or album via iTunes: http://smarturl.it/UltSurviTunes?IQid… Google Play: http://smarturl.it/SurvEOTTplay?IQid=… Amazon: http://smarturl.it/UltSurvAmz?IQid=Su… More from Survivor Burning Heart: https://youtu.be/Kc71KZG87X4 I Can’t Hold Back: https://youtu.be/GaMcsKtBDwE The Search IsOver: https://youtu.be/xELTfJ-ZVBc More great classic rock videos here: http://smarturl.it/ClassicRocks?IQid=…

Karen Huller, author of Laser-sharp Career Focus: Pinpoint your Purpose and Passion in 30 Days (bit.ly/GetFocusIn30), is founder of Epic Careering, a corporate consulting and career management firm specializing in executive branding and conscious culture, as well as JoMo Rising, LLC, a workflow gamification company that turns work into productive play. 

While the bulk of her 20 years of professional experience has been within the recruiting and employment industry, her publications, presentations, and coaching also draw from experience in personal development, performance, broadcasting, marketing, and sales. 

Karen was one of the first LinkedIn trainers and is known widely for her ability to identify and develop new trends in hiring and careering. She is a Certified Professional Résumé Writer, Certified Career Transition Consultant, and Certified Clinical Hypnotherapist with a Bachelor of Art in Communication Studies and Theater from Ursinus College and a minor in Creative Writing. Her blog was recognized as a top 100 career blog worldwide by Feedspot. 

She is an Adjunct Professor in Cabrini University’s Communications Department and previously was an Adjunct Professor of Career Management and Professional Development at Drexel University’s LeBow College of Business  She is also an Instructor for the Young Entrepreneurs Academy where her students won the 2018 national competition and were named America’s Next Top Young Entrepreneurs.

We Need More Better Bosses

 

The Twitterverse: where I’m never really sure if someone is being complimentary or sarcastic. I err on sarcastic.

When I proposed to an HR consultant on Twitter that leadership coaching and skill/career development would prevent disengaging the employees who tend to get overlooked, the middle 80%, he called it “such a simple solution.”

 

Was he being sarcastic?

Conceptually, it certainly is, and data proves that it is effective. Logic also says that if 50% of employees have left jobs because of bad bosses, then the way to retain talent is to have better bosses. Retention does not equal engagement, however.

Now that engagement is on everyone’s radar and it’s all the rage at human resources and human capital conferences galore, why haven’t we gotten past the fact that this works and getting on to executing?

Ah, executing. That’s what has proven to be NOT simple. Or is it?

I recently saw the advice on LinkedIn to choose your boss, not your job. It was advice that was highly lauded by other career professionals and corporate professionals alike. Choose your boss – that’s good advice, but NOT choosing your job is like determining that you can’t have both. You can! The problem is that good bosses don’t seem to be plentiful enough for people to believe they can have both, so they better grab a good boss when they find one, regardless of what they will be doing for them. We need more better bosses, and there’s ALWAYS room for improvement.

I noticed that many articles refer to this kind of leadership development as “executive” coaching. There certainly are particular challenges that executives face for which coaching would help them. And, when executives are conscious leaders who make conscious decisions, it does tend to influence a positive work culture and benefit everyone, but executives are not the only leaders who would benefit from skill, professional, and personal development. Frankly, too many companies exclude personal development as a focus of coaching, when in reality, this is where development makes the most difference in employee/boss dynamics. Personal development is how individuals expand their self-awareness and sense of accountability for results and effective communication. This type of coaching benefits front-line employees, support teams and leaders alike.

If a company is leveraging the creativity of all of its workforce, its leaders need to create an environment and provide coaching that helps all employees handle creativity-killing stress. It also needs a fair system and conscious leaders to vet ideas.

Aspiring leaders need this kind of coaching to understand how to transition from being a doer to a delegator and all that comes with handling people problems, holding others accountable, keeping others motivated, and reconciling orders from above with their own wisdom.  They need to build confidence in this area in order to continue growing.

Mid-level and experienced managers need this kind of coaching to help them handle increasing pressure and responsibility of making decisions, dealing with the consequences of bad decisions or unpopular decisions, as well as managing other managers. Also, even a great leader can be vulnerable to situational greed, and once you have had the taste of promotion, you might be easily influenced to do unethical things as directed with the promise of future promotion.

Executive leaders need this kind of coaching because the stakes are high, they can easily forget the real challenges that their employees face to be able to effectively support them, and the prestige, power, and prosperity can become a drug, making decisions for them. If their wits don’t stay intact, they can be seduced by what looks like easy money and fail to do their due diligence. They can make decisions purely devoid of consideration of human factors – what actual humans do when subjected to adverse situations, and the costs thereof.

So far disengagement is not exclusive to any one demographic of corporate employees. Any employee can become disengaged, though leaders, I’ve found, tend to be engaged for the sake of their team over the sake of the organization. Each group can also learn to support the other, exponentially fortifying an organization’s ability to perform and profit.

Of course, not all development coaching is created equally.  The Epic Careering development programs leverage current and proven neuroscience and human performance optimization breakthroughs that accelerate and reinforce the process from self-awareness to transformation.  Conventional coaching isn’t ineffective, but it is inefficient considering the increasing pace of technology and the necessary pace of corporate evolution.

Epic Careering is currently offering retained programs to 4 growing organizations for 2019. If you want all the benefits of professional development without the wait, book a consultation to learn more now.

 

Bruce Springsteen – Human Touch

Bruce Springsteen’s official music video for ‘Human Touch’. Click to listen to Bruce Springsteen on Spotify: http://smarturl.it/BSpringSpot?IQid=BSpringHT As featured on The Essential Bruce Springsteen.

Karen Huller, author of Laser-sharp Career Focus: Pinpoint your Purpose and Passion in 30 Days (bit.ly/GetFocusIn30), is founder of Epic Careering, a corporate consulting and career management firm specializing in executive branding and conscious culture, as well as JoMo Rising, LLC, a workflow gamification company that turns work into productive play. 

While the bulk of her 20 years of professional experience has been within the recruiting and employment industry, her publications, presentations, and coaching also draw from experience in personal development, performance, broadcasting, marketing, and sales. 

Karen was one of the first LinkedIn trainers and is known widely for her ability to identify and develop new trends in hiring and careering. She is a Certified Professional Résumé Writer, Certified Career Transition Consultant, and Certified Clinical Hypnotherapist with a Bachelor of Art in Communication Studies and Theater from Ursinus College and a minor in Creative Writing. Her blog was recognized as a top 100 career blog worldwide by Feedspot. 

She is an Adjunct Professor in Cabrini University’s Communications Department and previously was an Adjunct Professor of Career Management and Professional Development at Drexel University’s LeBow College of Business  She is also an Instructor for the Young Entrepreneurs Academy where her students won the 2018 national competition and were named America’s Next Top Young Entrepreneurs.

We Are In Big Trouble If Leaders Don’t Start Doing This

Reflections

How do we shift from a world where rampant mental illness pushes people to the limits of their humanity to a world where we take good care of one another?

Could it be as simple as breathing??

Letting go?

Healing?

Processing?

Allowing?

Surrendering?

Choosing happiness?

Self-reflection may be simple, but it’s not easy.

I cherish my time for self-reflection. Without it, I tend to stay in a stressful loop. In a moment I might start to go down a rabbit hole, thinking about an interaction that I had or have to have. Without time to process these thoughts fully, they just stay in a loop.

There is something I am supposed to get from these repeating thoughts, which is why my brain keeps showing me it. I need to reveal it’s meaning, process my emotions about it, and then put it behind me as completed. If not, my energy gets sapped. I find it hard to focus and all tasks take longer. I may even procrastinate or escape into TV or social media. Still that thought loops.

It’s like when you are running late for something and you keep going back to your house for different things you forgot and it just gets later and later. Ever do that? Be in such a rush that you forget important things and it causes you to be even later?

I notice that if tasks and obligations, including my cherished kids and clients, keep me from giving these thoughts my full attention for a while, I start to resent them. I get short tempered. I set up boundaries to protect myself. I have more freedom to do so because I am self-employed. Still, when I accept work, I make a commitment and that commitment has to be fulfilled. I don’t always see a busy time coming and I get stuck

However, companies need to adopt a self-care culture to allow their people to grow and develop not just skill wise, but in their consciousness. Our planet actually depends on it!

Otherwise, we get unconscious producers in power, focused only on producing hard results without consideration of consequences. This explains situational greed, a neuroscience concept I introduced in a previous blog in which the brain starts to rewire itself to pursue more power and/and possessions, sometimes even becoming addicted to the dopamine release of acquiring more power and/or possessions. Without being able to regularly take time, which becomes even harder as you take on more responsibility and authority, this can go unchecked and lead to a host of toxic conditions and detrimental consequences.

Without that time, I could not have written this!

A balance, however elusive, appears to be the more accurate place from which to make critical decisions that impact many.

Not work-life balance, but production and reflection balance. An employer can’t assume its employees are doing this at home.

This is a generalization, but often those at the top of the income chain employ the assistance of others to take care of admin/housekeeping, even child rearing. But do they use the time that is freed from those tasks for reflection? Or, do they use that time to produce or feed ego?

Most other people, including top producers, are going home and attacking a busy kid activity and homework schedule plus a home care task list. Then they zone out consuming media because they are mentally and emotionally exhausted – another generalization, I realize.

Still, I think it’s fair to say the general workforce is not in the habit of making time for self-reflection, and if they are, they doing it incompletely and getting stuck in the loop I described above.

The loops below are a much better model for conscious growth, whether you are a leader or a producer:

Achieving Conscious Leadership

 

  1. Consumption – Make plans based on new insights, illuminations, teachings
  2. Reflection – Consider how people and planet will be impacted directly and indirectly
  3. Production – Set goals and intentions and execute
  4. Reflection – Examine direct and indirect impacts, as well as own performance relative to higher self

The key is self-intimacy (into-me-I-see). Not just asking how was it, evaluating in terms of results, profits, etc., but asking how was I. Sometimes the answers aren’t good, and the ego doesn’t like them.

But the higher self, the one who wants to continually evolve into a better and better person, a better leader and a more positive influence on the people around them, needs them.

Coincidentally, I came across this warning signs list this morning. I thought someone might need this more than music, so I’m sharing it.

https://www.higherperspectives.com/warning-signs-nervous-breakdown-2610845741.html

Another Key Habit to Turbo Boost Your Career Growth

 

Last week I shared how you can make a habit of taking regular, strategic action to build and sustain accelerated momentum in your career growth, and I did a live FB broadcast in which I shared how often to evaluate your desired and actual career growth if you want to stay in control of your career.

I would be remiss if I didn’t also share this key habit that my most successful change agent clients attribute to their ability to catapult their careers and influence.

The book Never Eat Alone by Keith Ferrazzi was released in 2005, just when I was developing my chops in networking. Honestly, I haven’t read the book. My boss at the time did, and he reinforced the primary message of the book, which is inherent in its title.

While I didn’t necessarily follow the advice of never eating alone, since I worked through many lunches and, as an ambivert who doesn’t like to talk when I eat, nor do I enjoy watching or hearing other people eat, it would sap my energy. I did start inviting more people to sit down for meals (or drinks), and it was transformative.

The clients who have been able to realize the greatest transformations in their organizations attribute their success to the time that they invested getting to know people in the organization and the efforts that they made to learn from others’ perspectives.

A Harvard Business Review IdeaCast with Julia Kirby from 2010 stated that women are over mentored and under sponsored. Sheryl Sandberg’s top-seller, Lean In, promoted mentorship and sponsorship, but let’s focus on sponsorship because it is a relationship with so much more potential to elevate you and your influence.

Much like finding a mentor, you have to let the relationship lead. Inspiring someone to sponsor you may be an objective, and it doesn’t hurt to have a wish list of people in your organization or a target organization that you’d like to have as a sponsor. However, the outcome you want is more achievable when you approach it relationally vs. transactionally > nurture the relationship to evolve to that level.

Thinking transactionally vs. relationally is a mistake many people make when it comes to networking. People on the job may limit their internal networking to their department, thinking these are the only people who are relevant to job performance. Job seekers sometimes only want to talk with you if you have a job to offer, and it fits XYZ criteria. Recruiters and employers sometimes only want to talk with you if you fit an open job requirement. Deciding that a job isn’t a match doesn’t have to be the end of a relationship, however. It can be the start of something completely new and unexpected.

The key word here, however, is growth! Expansion. Think openness. I’m not just talking about engaging one person as a sponsor who can influence your career, but to engage people across the organization as supporters and advocates by being their champion.

I get that we all have constraints on time. I also see being judicious with your time is a wise practice. We can’t possibly meet with everyone we’d like to, or who would like to meet with us.

Let me propose a structure that is amenable for the busy and/or introverted professional that still enables you to expand your network and influence, learn what can be leveraged, and discover magical synergy with unexpected people.

The first step is always to make a list. Start with those you know are impacted by your role and vice versa. Eventually, you may need to use a company directory, organizational chart, or LinkedIn. Consider other divisions, and, of course, higher ups. Work in a small company? Just think a bit outside the box. Consider meeting with vendors and customers/clients. You just may need to get the okay and authorization from the points of contact, and have met with them first.

Prioritize the list

  1. First meet with centers of influence. These may be leaders, but they also may not be visible leaders, as in executives. Sometimes they are appointed to lead special projects or to liaise on critical or failing initiatives. These are people whose opinions matter to others. They most likely achieved this station by doing exactly what is outlined here. You’ll greatly accelerate your own path to this station by learning first what they know. By meeting with these individuals, you can also better develop a list of questions to ask the next audience about why things are the way they are, even if a center of influence clued you in. Get right to the source. Put yourself on their radar and check in with them on what they are working on. Ask them what they need to move things forward faster, and then do some leg work to source possible resources or solutions.
  2. Meet with the higher-ups to better understand their vision. Yes, ideally, leadership would be doing a great job of relaying the vision to each and every employee. You and I both know there are too many companies in which there is a huge gap here. When you take control of your own career, you own your understanding of the company’s vision, too. Now, when you ask why things are done the way that they are done, you are doing so with the critical context of their desired outcomes.
  3. Intentionally diversify your list to meet with people at all levels and across departments, including those whose efforts may not get their fair share of accolades or visibility. Of course, your intelligence will have that much more integrity if you are also mindful of ethnic, age, and gender diversity as well.

If you are working full-time, allocate two hours each week for 1-on-1 networking. One meeting will be an hour, so break bread, even if, like me, you prefer eating alone.

The next hour of time you can break up into four 15-minute follow up conversations, similar to a scrum meeting, where you check in on challenges, problems or initiatives you learned about in a prior conversation to see what progress was made or how a resource you offered worked out.

You can also break it up into three 20-minute tele-coffees. These are discovery meetings. You’re getting to know someone and their perspective on a less superficial level. You may determine through these discoveries that more time is necessary and schedule a follow-up meal.

Make sure at least one of these meetings each week is with someone with whom you wouldn’t normally interface.

If you are unemployed, allocate five hours per week for 1-on-1 networking. Three of those hours will be 1-hour meetings. Then you can use one hour for 15-minute follow-ups and another for 20-minute tele-coffees. If you are just starting, then use the first week for just tele-coffees or setting up meetings/tele-coffees for the next week.

Keep in mind that it will take an additional 30-60 minutes each week to send invitations and that you’ll need to send about 10x more invitations than you can accept to make sure that your networking card is full. Over time, you will get better at sending invitations that get accepted, and your momentum will compound, so it won’t take quite as much time to fill your networking card.

What do I mean by networking card? Well, you can take it figuratively, like a dance card. At one time there was such a thing as a physical dance card, but now it’s really just meant to imply that there is so much time for dancing, so many songs played, and so many chances to have a different dance partner. You can also make it literal, and this is recommended. Allocate time on your calendar every week for this activity.

How exactly does this practice lead to growth? Put simply:

Perspective > Root Cause Identification > Solution Development

Relationships > Trust > Influence > Buy-in

Consider everything you wish other people (leaders, people in other departments, or customers) understood about the challenges of your job that would enable smarter, better solutions to emerge.

Now, think of the corporate ladder as a physical ladder. The higher up you go, the more you can see the bigger picture. The pieces may look smaller, but you can see better how they all interconnect or fail to interconnect.

The higher up you go in an organization, the more you see the bigger picture, understand the overall vision of what the organization is intended to achieve and make decisions that leverage and orchestrate the smaller pieces to work toward the vision.

By meeting with and learning from people at all levels, you can better assess what gaps need filling, what needs to be done first before an initiative can move forward successfully, and what are leaderships’ blind spots that stand to sabotage the realization of the organization’s ultimate vision. You don’t necessarily have to come up with an end-to-end solution. This is more about learning and sharing insight.

In regards to relationships, there’s a saying I quote often: People don’t care how much you know until they know how much you care.

Even though in the traditional office place, emotions were considered taboo to express, they still existed. Some emotions, such as fear and anger, were actually leveraged. Good thing we are evolving, because history and science have proven that is not the way to garner the best performance from your workforce. Now we can make clear, fact-based cases for acknowledging in the workplace that people are human, have emotions, and that if more positive emotions are leveraged, more positive performances will present.

People like to be heard, as I shared in a previous video. Many companies recognize and attempt to fill communication gaps, but still fall short on listening. Rather, not so much listening, but listening AND taking action. If you choose to be a champion for the workforce and solutions that help them, you will earn respect, admiration and loyalty.

Words of warning: Be mindful of how you present your own challenges and how you share what you learn about others’ challenges. Someone may tell you something in confidence that they don’t want to be revealed. You will only build trust that leads to future buy-in if you only share what you have permission to share.

Next week I will share how you can use internal intelligence to create your own ideal role in the organization with minimized risk for you and those who confided in you.

If you want a partner who can contribute strategy, guidance, tools, and accountability in your sponsorship initiatives, let’s talk.

U2 – Elevation

U2’s new album, “Songs of Experience” out now. Listen to the album: https://lnk.to/ZaQRe Explore more music from U2: https://lnk.to/oVysR Follow U2: http://www.u2.com/ Facebook: https://U2.lnk.to/FBID Twitter: https://U2.lnk.to/TWID Instagram: https://U2.lnk.to/ISID Music video by U2 performing Elevation. (C) 2006 Universal-Island Records Ltd.

Karen Huller, author of Laser-sharp Career Focus: Pinpoint your Purpose and Passion in 30 Days (bit.ly/GetFocusIn30), is founder of Epic Careering, a corporate consulting and career management firm specializing in executive branding and conscious culture, as well as JoMo Rising, LLC, a workflow gamification company that turns work into productive play. 

While the bulk of her 20 years of professional experience has been within the recruiting and employment industry, her publications, presentations, and coaching also draw from experience in personal development, performance, broadcasting, marketing, and sales. 

Karen was one of the first LinkedIn trainers and is known widely for her ability to identify and develop new trends in hiring and careering. She is a Certified Professional Résumé Writer and Certified Career Transition Consultant and Certified Clinical Hypnotherapist with a Bachelor of Art in Communication Studies and Theater from Ursinus College and a minor in Creative Writing. Her blog was recognized as a top 100 career blog worldwide by Feedspot. 

She was an Adjunct Professor of Career Management and Professional Development at Drexel University’s LeBow College of Business and recently instructed for the Young Entrepreneurs Academy at Cabrini College, where her students won the national competition and were named America’s Top Young Entrepreneurs.

 

Where Else Do You Experience Limits, and What More Can I Do?

Daniel Cukier on Flickr

It is said that how you do one thing is how you do everything. I first heard this from T Harv Eker. I personally have found many exceptions to this rule in terms of “everything”, but this insight has proven helpful in helping my clients.

For instance, if a client had yet to reach their full potential on the job, it could be because they had yet to have the opportunity to apply an innate strength. So while they may not have been approaching their job and their career by using their strengths, I can look for clues into their personal life and projects to see what their strengths are, and how they can start applying them to their job and career to bring them to the next level.

I can also look at other realms of their lives where they have not achieved their ideal vision and get clues as to what could be holding them back in their career.

For instance, if a client has not yet found love because they have a distrust of other people. Does that distrust of other people lead them to not delegate what needs to be delegated at work? Does it impact their leadership abilities or relationships with their boss and coworkers?

If someone has a low number of connections on LinkedIn and claims to not have a rich network, a reason has been that they had a low level of self-importance and figured people would not want to connect with them. This same low level of self-importance can also hold them back from pursuing promotional opportunities.

Many of my coaching coaches have taught me that we as coaches have to stand for other people’s transformation when they won’t, because it is truly what they want when they come to us, and what holds them back from investing in themselves is what will keep them from reaching their goal.

I have had two types of coaches give this advice; one encourages employing coercive sales tactics, but even if I want to stand for people’s transformation, I can’t bring myself to fight against someone’s will. It’s not in my nature and hasn’t had a good outcome for me.

Other coaches have helped me understand that I need to make my offer of help a no-brainer – affordable, flexible payment plans, tons of bonuses, free stuff, and money back guarantees.

This makes so much more sense to me, but even though this is what I’m offering, and I know people desperately want to land quickly in a job that makes them feel alive, appreciated, and well-paid, I am surprised at how few people watched the free module of my group coaching program that I offered (and am still offering until the group is full – http://bit.ly/FreeDJBSreplay).

I have received some really great feedback on the free module, and people have expressed how much they want in, but have yet to pull the trigger.

While I know that what is holding them back is most likely the thing that is holding them back in other areas of their lives, and as a result of going through this program, they will gain new awareness and tools to not let that stop them anymore, I have to take accountability – there’s something I failed to get across, something I failed to communicate, something I failed to offer.

Help me out ­–

If you truly desire some kind of improvement in your career, what is stopping you from taking the first step of watching every module, and also taking the steps after that, which I have made as simple, easy, and fun as possible, requiring a lot less of your time than a conventional job search.

From my perspective, I have removed all possible objections that you might have to creating that change.

What am I missing? Why have you not acted yet?

 

Please comment or private message me.

Foo Fighters – Best Of You (VIDEO)

Foo Fighters’ official music video for ‘Best Of You’. Click to listen to Foo Fighters on Spotify: http://smarturl.it/FooFSpotify?IQid=FooFBOY As featured on Greatest Hits.

The Secret to Influencing Corporate Change Revealed

Foxx Discusses Local Economic Issues with NC Business by Virginia Foxx

 

Many of my clients over the past ten years have either developed thought leaders for their organization, leveraged thought leaders, or have been thought leaders themselves.

It seems like common sense that if change in an organization is going to be adopted, it needs to happen from the top down, but my clients have been able to manage upward. Executive leaders have to be able to recognize a problem and the pain that it’s causing to have any desire for change.

When you cannot bring the executive leader to the problem, like in Undercover Boss, sometimes you have to bring the problem to the executive leader, but how you do you do that? Through storytelling. Who does it? A person with influence.

I’m referring to authentic influence. I’m not talking about leaders who are talking heads and attempt to assert their influence using authoritarianism. People with authentic influence, who I refer to as influence leaders, earn trust and loyalty by listening first and foremost. This is also referred to as caring.

At first you may think that they are inaccessible because they seem like Mr. or Mrs. Important, but they genuinely want to be of service. They also want to invest their time improving situations that impact the most people or cause the most pain, so if you want them to give you their ear, be a curator and deliverer of people’s pain stories.

It does not always work. Unfortunately, sometimes executive leadership is more influenced by ego. That is usually how these thought leaders, and the developers of thought leaders found their way to me. They were usually hired because there was an intention and planned initiative for change, but they found interference coming from the top and felt stifled. They are driven by their desire to realize change and they lose their motivation quickly if unnecessary obstacles are created at the top. An influence leader can only inspire change if they are inspired.

In order to retain these valuable people for your organization, executive leaders have to be open and receptive, and to be willing to stand up for change and go to bat for their people.

Otherwise, I will help them find and be found by organizations with leaders who will stand up for change, and that organization will benefit from their influence.

 

Whether you are the thought leader, you develop thought leaders, or you leverage the thought leaders, you are an influence leader. Only work for an organization that demonstrates its willingness to be influenced. If that does not apply to where you are at, let’s have a consultation. It is highly important to me that you, who have such potential to make things better for others, are in a position that enables you to embrace and use your power. That is the influence that I am driven to have.

 

Now More Than Ever, Empathy and EQ Are Critical

Empathy by Aslan Media of Flickr

THIS IS NOT A POLITICAL POST.

Now more than ever, in a divided country in conflict, organizations and employees will need to find ways to bridge the chasms that continue to grow between ideologies in order to enable an optimized future for us all.

Should these adults just be able to suck it up, work together, focus on the task at hand and get business done? Well, yes. However, studies we have cited in the past have proven that happiness impacts profits, and in this blog our focus is on EQ and empathy, and their impact on profits. Also, we will focus on what YOU as a leader (whether or not you are a manager) can do TODAY to be empathetic, raise your EQ, improve the everyday experience of being at work, and contribute to greater profits.

Why should profits be so important? Because the profitability of businesses enables prosperity by ways of job creation, wage growth, higher spending, and improved quality of life. If there is one thing that can unify us, it is that we would all love to live better.

Empathy is the ability to step into someone else’s shoes and see things from their perspective. It requires NOT making assumptions, but rather actively listening to someone else’s story, insights, beliefs and concerns without discrediting or judging them.

Employees with a high EQ (Emotional Quotient) possess the ability to be empathetic. It can be taught or innate, it is facilitated by having a curiosity of others, and a desire to seek to understand. When you have a high EQ, you are not prone to mislabeling others’ emotion, and certainly not calling people names.

Daniel Goleman has purported that EQ is even more important than IQ. Why? It is the human in us all. It is the fundamental desire for love and acceptance. Most of us have our physiological needs met, and beyond feeling safe, Maslow identified that people want to be loved and want to belong. Nothing gets done without people. The fastest way to accomplish anything is through people, even in an age of automation. You still need people to approve, implement and maintain automated systems.

It makes sense, though: The more self-actualized your people are, the better they will perform.

Conversely, failing to address a sense of alienation will promote segmentation and silos that will increase unnecessary bureaucratic and political obstacles to collaboration, creativity, and progress.

What are your alternatives to using empathy to confront conflicts that exist OUTSIDE of business to avoid those obstacles?

Hire only people who agree. Have only customers and vendors who agree.

Good luck with that.

What you can do is simple in that it does not require complex steps, but it is challenging, because it does require that you acknowledge and dismiss your ego when it starts to want to make sure you’re right, that you look good, and that the other person is wrong and looks bad.

WE ALL DO IT! It is just that people with a high EQ can distinguish between an ego response and an empathy response.

 

STEP 1 – ASK

Ask the other person questions that help you understand why something is so important to them. What you might have thought was a lack of values, is really just a difference in experience that places a higher priority on different values. This can take place in a workshop or team-building environment, or it can be a simple one-on-one.

 

STEP 2 – LISTEN

Active listening means that you are listening with the intention of understanding, not responding. If you do not understand something, ask more. I will warn you that the second a person senses that they are being judged, the energy of the exchange shifts. Judging is something we all do. It is okay to admit that you are human. If you recognize that your judgments are interfering with your understanding, admit your fault and reassert your desire to achieve an understanding. It will humble you and put you both back on equal, human ground.

 

STEP 3 – DON’T DEFEND

The purpose of this conversation is NOT to explain yourself. That is your ego’s need to be understood. If the other person has a high EQ, they may be curious about your point of view, too. Be very careful not to negate what they say as untrue, invalid, or irrelevant. You are able to share your point of view without doing that, and this is a practice of EQ.

That’s it. That’s all it takes to start practicing empathy and raising your EQ.

Of course, you can take this practice very far, and the farther you take it, the more you will contribute to your company and the faster you will grow in your career.

Curious how high your EQ is? Take this quiz.

 

If you’re curious to what I have done to improve my own EQ, it was the Landmark Forum. There is one near you. I went in 2008 to help manage the stress that I experienced dealing with other people’s shortcomings only to discover and appreciate the beauty of being human, imperfectly perfect… or perfectly imperfect… or BOTH.

Share with me (us) some ways that empathy (or lack thereof) has been impacting your work life.