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Old School Hiring Practices Facing Scrutiny and Backlash in a Job Seeker’s Market

Extra! Extra! Read all about it! There are more job openings than candidates.

I don’t think all people in hiring positions have gotten the memo – it’s a job seeker’s market. I say this because for three years now, I have been tracking and capturing gripes of job seekers (as well as recruiters, human resources professionals, and hiring managers.)

The power has shifted, and qualified job seekers are in a position to demand that a few irksome practices be abolished in favor of you wooing them into accepting your position. In a few cases, the law is even in their favor, as more legislation is passed at the local level prohibiting employers to play games with job seekers.

If we apply the trickle-down theory (not the economic theory) of adoption to hiring best practices, there are going to be early adopters, those who are watching and following the early adopters to see if new practices succeed, those who will only jump on the bandwagon after most others, and those who insist on bucking anything new.

Traditionally, this theory purports that cost is a factor for products, which does apply somewhat to practices, since new employees require training when a company updates standard procedures to adopt new best practices. More recent revisions of this theory take a closer look at motive to adopt anything new. Herein lies a mystery. All companies need talent of some kind or another.

Look at how long it took employers, even early adopters, to jump on the candidate experience initiative. User experience (UX) has been a web interface design focus and official term for nearly 25 years. Customer experience and guest experience have been evaluated and improved in retail and entertainment since the dawn of the industries, but didn’t adopt the Xx acronym until the mid 2010s, and the x can connote a purely digital experience. Patient experience has been measured since the 1980s.

In 2005, talent management thought leader, Kevin Wheeler, introduced the Candidate Bill of Rights initiative. Five years later, the term “candidate experience” was coined and within a couple years, several entities started recognizing companies who provided exemplary candidate experience.

What took employers so long to focus on the experience of candidates? The motive wasn’t there as long as they were in the position of power.

Though candidates have the power, not all employers got the memo, so if you are a candidate and you stand your ground on any of these practices, just know that you could risk an offer with employers who are on a slower adoption curve.

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The following are hiring’s most hideous, harmful practices of which job seekers and their advocates are becoming more vocal and less intolerant about:

  1. Not being transparent about budgeted salary

Job seekers have traditionally been advised to not be the first to bring up salary to avoid being categorized as money-motivated, which could also contribute to the candidate being a flight risk, apt to leave their job at the drop of a better offer. Now we know – employees who stay loyal tend to be paid less than professionals who change employers. This is backwards, yes. Companies, in essence, are losing money by having to replace people they lose with people who will expect more compensation when they could have just offered better pay raises and growth opportunities. Retaining employees costs less than vacancies, re-allocating resources to backfill positions, and paying to onboard and train new employees, and that’s not even taking into account lost productivity while new employees ramp up.

Not being upfront about budgeted salary also doesn’t make sense from a time standpoint. If you have 5 qualified candidates, but only 2 would accept your offer, why invest time in interviewing all 5?

Now that the power is in the job seeker’s hands, it’s the companies who choose to withhold budgeted salary who risk being perceived as wanting to get as much as they can for as little as possible, while C-suite employees enjoy 7-figure compensation and bonuses.

Also, don’t undervalue talents’ time. If they are currently employed, it requires them to take time off of work to interview. If they aren’t employed, their time is their money. They don’t actually have time (or energy or emotions) to invest in opportunities that are not going to help them meet their lifestyle needs.

Don’t jerk job seekers around. When a requisition for a position is approved, it is approved with a budget. Negotiating, at its best for long-term mutual benefit, is supposed to achieve a win-win. We’ve seen how win-lose negotiating eventually backfires.

  1. Asking about perceived weaknesses

I personally like this question, but I have seen/heard certain thought leaders encourage candidates to avoid it because it’s a trick to get candidates to disqualify themselves. As a recruiter, I asked it, but not for that reason. In fact, to preach that the only reason this question exists is to get candidates to shoot themselves in the foot is plain old inaccurate. It has a more noble intention, though I also recognize that the means can be achieved through more conscious questioning.

The intention when I asked this question was to gauge self-awareness, accountability, and coachability. All of these are requirements of being employable.

However, I am in Marcus Buckingham’s camp of focusing more on identifying and applying strengths vs. developing weaknesses as a sound career management strategy. All strengths can be liabilities, however, if unchecked. It can take real world experience to test how to balance strengths, and in doing so, there is trial and error. It’s the error – the acknowledgement of the cause/effect relationship between something done too extremely or too deficiently, and the future correction, that leads to growth and development. Also, as we become we wiser and realize that there are a multitude of things we don’t know that we don’t know, we start to better recognize knowledge and skill gaps.

Questions to identify such moments don’t have to be so entrapping. You can achieve the same result by asking two behavioral questions – one that deals with soft skills and one that addresses hard skills.

A. “Tell me about a time when you identified a knowledge or skill gap. How did you become aware, how did you fill it, and what impact did that have?”

B. “Tell me about a time when you identified an area of growth. How did you become aware, what did you do to develop in that area, and what impact did that have?”

  1. Demanding salary history; asking for W2s

Unfortunately, I worked for a firm that had a policy to require salary history and request W2s to validate a candidate’s most recent salary. It went against my values. As someone who had been chronically underpaid (until I learned and applied negotiating skills with my own boss), I did not feel that a person’s past salary should have any influence whatsoever on their future salary (and the training that my company sponsored in 2004/2005 confirmed this.) Still, it was our policy. This, among other policy and cultural changes, were the impetus for my own disengagement.

Perpetuating low pay keeps marginalized groups marginalized. This policy is anti-equality and sustains gender and race wage gaps. This is why many municipalities and states have passed laws prohibiting employers from requesting salary history.

  1. Ghosting/Blacklisting

The majority of job seeker gripes revolve around spending time pursuing open positions, filling out online applications, doing due diligence as advised, and then getting nothing – zero response – from a company. Even an automated confirmation of receipt would be reassuring to some level, according to job seekers. However, once a candidate is in the system, they expect an update of some kind. Newer applicant tracking systems build in candidate updates and make it quite simple to blast out when no more applications are being accepted, when first round candidate interviews are being scheduled, and when the position is formally closed with an accepted offer. Not all employers have such sophisticated ATSs, however the early adopters and those that have followed them do. The companies lagging behind are sending a message that they are not focused on candidate experience.

One of my most viral LinkedIn posts to date is about recruiter blacklisting. Some have mistaken this post as an endorsement for this policy, but it was really intended to make job seekers aware of things that they do to burn bridges with recruiter, and how the small world of recruiting can mean a mistake with one recruiter may restrict your ability to work with other recruiters as well.

It happens, and to be clear, I am not condoning it. It, too, is illegal in certain states and municipalities.

However, when a bad reference comes back or a candidate abuses a client or no-shows, their file gets marked accordingly. Many readers who commented rightly pointed out that some recruiters are on a power trip, and can be vengeful in limiting someone’s future opportunity because of a bad experience that perhaps that recruiter even precipitated.

Yes. There are recruiters who have become a bit too accustomed to judging candidates as worthy or not worthy of working with them. These are the recruiters who need a wake up call. Just as ATSs allow recruiters to keep notes on which candidates have misbehaved, there are several recruiter rating sites out there now, and their brand is sure to be tarnished by acting from ego. Karma is a b*tch.

  1. Automated rejections to candidates who have interviewed

This is a bit like breaking up over text. When two or more people have invested time getting acquainted face-to-face, an automated response just seems shallow and dismissive. Some of these candidates could be your second choice, and you might want to tap their shoulder in the future should your #1 reject the offer, not work out, or move up quickly. Any of the candidates you’ve personally met are potentially in a position to promote or tarnish your employment brand. Have you read Glassdoor lately?

I get that you can’t give a personal response to hundreds of candidates who apply, but if you’ve had under 20 people interview, (and, really, if you’ve had over 10 without an offer, there’s a flaw in sourcing and/or qualifying) it is reasonable to expect that you can let them know they are no longer being considered, even if you use a template – at a minimum.

  1. Not giving accurate feedback and updates

If someone takes the time to come out to meet you and your team, take a moment to give them real, individualized feedback and updates. A phone call is preferred, but I have had the experience, as I’m sure any recruiter who tried to make it a policy to provide feedback, of someone swearing that they would take feedback professionally, take it personally, and dismiss the feedback as wrong, or even discriminatory. There are liabilities in providing feedback, even when the reason for rejecting a candidate is on the up and up.

However, if your hiring practices have been thoroughly audited (have they?), and you are sure that bias is not influencing hiring, I’m certain that you can provide a legitimate reason for a candidate not being considered, or even being forthright about something that puts them at a competitive disadvantage or advantage.

Do you think there are legitimate reasons to NOT let a candidate know that they are one of three finalists? What this information does is help the candidate understand that, even if they feel that they are a shoo-in, their efforts to find their next opportunity need to continue.

Don’t let a candidate believe that a job is theirs to lose so that they cease other opportunity development while you continue to vet other candidates.

  1. 4-month long hiring cycles

At the executive level, especially in this day and age, leaders need to be scrutinized to a certain degree. The stakes are high, and there are potentially many stakeholders. It is understandable that the hiring process can be delayed for due diligence and because getting busy executive leaders and/or directors to arrive at a consensus can be a time-consuming process.

However, we all know that the pace of change is accelerating and even at the executive level, decision-making needs to be expedited.

At an even lower level, four months is just excessive. Top talent who make things happen and innovate will perceive a long hiring cycle as a systemic sign of slow progress. If you have justifications for such a long hiring process (such as clearances or thorough background checks), it would be best if you clarified this from the beginning.

  1. Passing over people for employment gaps

When I finally landed after a 10-month unemployment period induced by 9/11, I found myself expected to disqualify technical candidates who had been unemployed for 6 months or longer. This client request was based on the implication that tech talent who had not been actively working for 6+ months somehow lost their touch, grew stale, or had skills that are now obsolete.

This was 18 years ago, and things weren’t changing that fast! This was a huge conflict for me, and one that made me rethink my own career choice.

Fast forward to the great recession, and layoffs touched more people than ever. Hard-working, talented, valuable, qualified employees were out on the streets, not just those you could assume were dead weight – which is a bias, if you hadn’t recognized this.

There are some who never financially recovered from that, 10 years later! Add to being laid off any kind of personal or health challenges and you have people who are now perpetually in debt.

Anyone can be the casualty of poor leadership in any economy.

  1. Requiring 3 references from past supervisors

Even 14 years ago when I was recruiting, many of the companies we recruited for and from instituted “no reference” policies. Apparently, many employers had been sued for defamation, among other things. The best some of them can do is verify work history and maybe be coerced into affirming or denying that they would hire them again in the future.

Here in the pharma-rich Greater Philadelphia area, pharma professionals, among others, are unable to provide references because their company adopted this policy. Does that make them unemployable? No.

Reference checking is and has been a hiring best practice based on the theory that past behavior is the best predictor for future behavior, as is the behavioral interviewing methodology.

Has this theory been proven, though? Is it infallible? Are references the only or best way to validate performance?

There are two sides to every story, and then there’s the truth. Hearing someone else’s version of a story does not help you arrive at truth, necessarily. In fact, it can raise caution flags where there needn’t be any.

My previous firm’s policy required three reference checks. Every time I butted up against a challenge, I had to validate the challenge in order to circumvent the policy and move forward with a candidate, or I was told to find new candidates. This was an unnecessary hurdle to finding the right candidate.

I’ve also learned that, not only can references be biased, but they can also can be faked or pressured.

I admit, I check references for people I hire for my company, even subcontractors, but it’s not a witch hunt. It’s a way for me to learn how to inspire their best work and what projects I might want to outsource to someone else. I don’t require a certain amount and most of the time, if they have impressive, specific LinkedIn recommendations, that is good enough validation.

As a recruiter, sometimes the validation a reference provided was used verbatim in my candidate presentation to a client, so they do have value, but should not be required to consider a candidate. Special circumstances and changing corporate policies have to be considered.

  1. Using the term “overqualified”

I admit, I have defended this term as a justifiable reason to reject candidates. It’s true that from experience, some employers have learned that hiring an experienced person to do a job below their abilities has resulted in that person disengaging, growing frustrated by not being able to apply their knowledge, jumping ship at better offers more in alignment with level and pay, and resentment toward younger managers who feel threatened.

A hiring manager will not trust a candidate’s word over their own experience, but this can still signal a bias.

The problem is that the term “overqualified” has become synonymous with age discrimination. You can’t detach that meaning once it’s there.

The pressures of decision-making authority and staff supervision can lead to burn out, family issues, and even health complications. For many legitimate reasons, some people choose to sacrifice income for better quality of life. Get a candidate’s why – always.

If there are ethical, logistical, or cultural reasons why you won’t offer an experienced candidate a position, explain them explicitly.

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These are just 10 of many trends that are shifting as companies become more aware of the need to be attractive to top talent in order to survive the next few years.

Epic Careering wants to make sure that more of the opportunities that are available for today’s and tomorrow’s talent are with conscious companies with conscious leaders who are nurturing a conscious culture.

If you know or work for a company that has a future at risk, that is losing top talent to competitors, or that is behind the curve in adopting consistent conscious hiring and leadership practices, nominate them anonymously. Provide their name, your reason, and any contact information that will help us get through to a decision-maker.

Bob Dylan The Times They Are A Changin’ 1964

TV Movie, The Times They are a Changing’ (1964) Directed by: Daryl Duke Starring: Bob Dylan

Karen Huller, author of Laser-sharp Career Focus: Pinpoint your Purpose and Passion in 30 Days (bit.ly/GetFocusIn30), is founder of Epic Careering, a 13-year-old leadership and career development firm specializing in executive branding and conscious culture, as well as JoMo Rising, LLC, a workflow gamification company that turns work into productive play. 

While the bulk of her 20 years of professional experience has been within the recruiting and employment industry, her publications, presentations, and coaching also draw from experience in personal development, performance, broadcasting, marketing, and sales. 

Karen was one of the first LinkedIn trainers and is known widely for her ability to identify and develop new trends in hiring and careering. She is a Certified Professional Résumé Writer, Certified Career Transition Consultant, and Certified Clinical Hypnotherapist with a Bachelor of Art in Communication Studies and Theater from Ursinus College and a minor in Creative Writing. Her blog was recognized as a top 100 career blog worldwide by Feedspot. 

She is an Adjunct Professor in Cabrini University’s Communications Department and previously was an Adjunct Professor of Career Management and Professional Development at Drexel University’s LeBow College of Business  She is also an Instructor for the Young Entrepreneurs Academy where some of her students won the 2018 national competition, were named America’s Next Top Young Entrepreneurs, and won the 2019 People’s Choice Award. 

Epic CEO LinkedIn Profiles: Poised to Attract Today’s Top Talent

It might be tempting to believe that the best practices being touted by LinkedIn and LinkedIn experts don’t apply to the C-suite if you look at many C-suite profiles.

It might appear as though the standard bio goes where the summary is, and that 3rd person is the best point-of-view.

It might seem as though it’s not advisable to alter the headline from the default “Position at Company” format to utilize the 120 characters and say more.

You might infer that it’s excessive to write summaries for each past position, or at least the more recent ones.

It might seem scary to divert from what seems to be the norm.

I really had a hard time finding a CEO profile that abided by all of the current LinkedIn profile optimization best practices, so I can understand how my clients flinch a bit when they see their profiles in all their branded glory. Do they dare to shine too brightly? To be so bold?

I work with them to meet them in the middle. They are the ones who have to speak to their content, though at the same time I coach them to expand their comfort zone and adopt more current practices. Best practices are based on what is being learned about how humans make decisions. It is based on eye tests, split tests, neuroscience, and crowd-sourcing.

I’ve been considered a LinkedIn expert as long as there have been LinkedIn experts, but my niche is hiring and careering using free features (not that I haven’t also used premium services). Personal, executive, and employment branding are my specialties.

Much like in 2003 when I had to do a fair amount of educating recruiters and human resources professionals on the merits of using LinkedIn, I now have to make sure that I explain to my clients that what I produce may not resemble the majority of what they see, because most profiles on the platform are still not optimized according to the best practices of LinkedIn experts and LinkedIn itself.

There are some “best practices” that are solely subjective, like whether or not to use the first person. It’s a bit jarring for my clients to see content written by me in their voice. In most cases, it will sound a lot more boastful than they are used to speaking. I always err on the bold side, and then work with them to get it to a level they feel confident backing up, while at the same time expanding their comfort zone so that they can convert profile visitors into connections who have a sense of urgency to get acquainted.

Since it’s become a job seeker’s market, and following corporate headlines of executive leaders who went down in flames for feeling as though they were “above the law” or “untouchable,” job seekers demand to know who their leaders are – authentically. And, justifiably. When most professionals you speak to have been laid off at some point or another, and that is usually traceable back to executive decisions and strategy, or lack thereof, it makes a lot of sense to hedge your bets and make sure that the company you devote your talents and time to will be around, able to employ you, and able to provide benefits and salary increases for years to come.

The market is back-lashing against “ivory tower” leaders. Stats around CEO to front-line employee salary disparities are being fed to conscious capitalists who want to see the money they spend go more to the people struggling to make ends meet, in spite of working hard, and less to executives with large estates, bonuses, and retirement funds. Modern-day employment branding is aimed to make executives appear and be more accessible to talent. An optimized profile written in the first person along with regular, personalized status updates demonstrates a willingness to be vulnerable, approachable, and relatable, depending on what you are sharing. Of course, if what you share reveals biases, greed, ego and a superiority complex, it can also have the opposite effect. You will be challenged allowing any shred of personality to come through if you write in the 3rd person.

Many profiles switch from 1st or 3rd person, using pronouns, to “résumé speak,” in which pronouns are removed. There is no clear benefit to doing this. It is a missed opportunity to tell stories in your own voice about the past experiences that have shaped who you are as a professional, how you do things, and how this enables you to do things better and differently than other professionals who may also be seeking out the kind of support you or your company provides. It’s a missed opportunity to let your passion come through and show how much you have learned, grown and developed. It may make you seem less relatable.

Whatever point-of-view you choose to write your profile in, just make sure you use a consistent voice in your summary and your experience details. It helps keep the focus on the content and your value and experience.

As for using your bio as your summary, most biographies are written to chronicle your previous education, companies, roles, volunteer experience, publications, etc. This would be redundant to the information that is already in your profile, assuming you have entered your work history, education, honors, and volunteer experience. Redundancy is great for keywords, and it will help you rise up to the top of search results, though repeating keywords without context around them is not an effective way to compel your audience to take the next step.

Speaking of showing up in search results, if you are the CEO of a prestigious company, people may be compelled to click on your profile for that reason alone. But to presume that because you are a CEO at a company people will feel compelled to click on your name and check out your profile is a bit presumptuous. Remember, there are more jobs available than there are candidates. Even if you do little hiring in your role as CEO, you are a primary employment brand representative. Give people a little more. Identify a primary value or outcome you and your company produce. What is your mission? What drives you? Who do you love to help?

You don’t have to share anything too personal to be interesting.

The basis for how I have evolved my branding and profile-writing process has solely to do with cause and effect. Will your profile content have the same effect on each person visiting your profile? No. We aren’t looking for 100% conversion here. It doesn’t exist.

Even when the audience is a company, there is still a human decision maker at the other end of the screen. What is the benefit of having a profile that is just like everyone else’s? Effective marketing requires interrupting people’s attention, and then once you have it, saying something that resonates on an emotional, visceral level, and then backing that up with data, aka measurable outcomes. You can be both credible and likable.

I literally searched LinkedIn for 3 hours looking for a good C-level profile that leveraged all of the above best practices, and this is not by any means an exhaustive list. I did find a few profiles that had bits and pieces. If you believe you’ve hit all the marks with your LinkedIn profile, comment below so we can check you out.

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The following CEO profiles have strong summaries, but lack previous experience details that tell us a story about how and why they got to where they are now:

https://www.linkedin.com/in/viktorohnjec/

linkedin.com/in/sarablakely27

Melinda Gates is breaking down barriers in her summary, too, by presenting herself as a human being. She also has the kind of activity and experience details that humanize her – one of the wealthiest women on the planet.

https://www.linkedin.com/in/melindagates/

Leave it to a CEO who is also a marketing expert to complete and optimize their LinkedIn profile using best practices:

https://www.linkedin.com/in/joshdetweiler/

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Don’t follow the herd of executives under-leveraging LinkedIn and failing to complete and/or optimize their profiles according to current best practices. Lead the rest to the promise land, where people get back to inspiring each other to collaborate, engage, partner and innovate.

I’m also welcoming to other opinions on best practices, as long as the debate remains respectful and civil. Make your case.

Sly & The Family Stone – Thank You (Falettinme Be Mice Elf Agin)

No copyright infringement intended. All copyrights belong to their original owners. Musical Videos and accompanying photos posted on this Channel are for entertainment purposes only. Reproduced solely for the listening pleasure of true music lovers. Sly and the Family Stone was formed in 1967, in San Francisco.

Karen Huller, author of Laser-sharp Career Focus: Pinpoint your Purpose and Passion in 30 Days (bit.ly/GetFocusIn30), is founder of Epic Careering, a 13-year-old leadership and career development firm specializing in executive branding and conscious culture, as well as JoMo Rising, LLC, a workflow gamification company that turns work into productive play. 

While the bulk of her 20 years of professional experience has been within the recruiting and employment industry, her publications, presentations, and coaching also draw from experience in personal development, performance, broadcasting, marketing, and sales. 

Karen was one of the first LinkedIn trainers and is known widely for her ability to identify and develop new trends in hiring and careering. She is a Certified Professional Résumé Writer, Certified Career Transition Consultant, and Certified Clinical Hypnotherapist with a Bachelor of Art in Communication Studies and Theater from Ursinus College and a minor in Creative Writing. Her blog was recognized as a top 100 career blog worldwide by Feedspot. 

She is an Adjunct Professor in Cabrini University’s Communications Department and previously was an Adjunct Professor of Career Management and Professional Development at Drexel University’s LeBow College of Business  She is also an Instructor for the Young Entrepreneurs Academy where some of her students won the 2018 national competition, were named America’s Next Top Young Entrepreneurs, and won the 2019 People’s Choice Award. 

Think What Happened To Elon Musk Won’t Happen to You? Think Again!

Reverse Engineering Internal Sabotage for Prevention [Part 1 of 3]

SpaceX Discovery Fire

Discovery Fire Galaxy 2016

The Tesla sabotage incident Elon Musk made the world aware of last week raises a few great questions.

  1. How does somebody who would be inclined and capable of sabotaging your company get into your company, and how can you prevent that?
  2. How can you choose the right person for promotion, but still make sure that those who didn’t receive a promotion stay engaged and working in the company‘s best interests?
  3. Once you know that your hiring process allowed a saboteur to get through the screening process, how do you make sure that the rest of your workforce is on the up and up without insulting knows of higher values and morals?

All great questions, but we’re going to focus on #1 today and tackle the other two in subsequent posts.

If you took a look at Tesla’s Glassdoor profile, you’d see that they rate highly, at 3.4 out of 5 stars, but only 57% would recommend Tesla as an employer to a friend.

Overall, people are in it for the mission of disrupting the energy and transportation industries, and 85% approve of the job Elon Musk is doing. The common complaints, however, are lack of work/life balance – long hours with minimal pay and inflexible attendance policies. The benefits are not quite making up for the lack in fair pay, either. Plus, lack of procedures are making employees feel like they can’t even be efficient in the time they spend there.

Apparently, people get fired unexpectedly and are given little to no feedback on their performance. Also, one employee reports that it’s rare to be recognized, even if you’ve achieved the “impossible;” it just becomes the standard expectation from that point forward. They are letting go 9% of their salaried workforce (outside of production) to cut costs. They also are churning through people who find it hard to stay more than a couple years.

Musk knew when he decided to step up and disrupt very wealthy and powerful industries that he would become a target. However, with the workforce complaints piling up, I wonder why he didn’t see an internal attack coming.

Perhaps he isn’t familiar with altruistic punishment – a reaction embedded in our brain that gets triggered when a person believes he/she or someone else is being treated unfairly. Why did nature install this type of reaction in our brain? To promote cooperation that supports the evolution of our species.

In answer to #1, biologically, science has proven all human beings are capable of inflicting harm on someone who has treated others unfairly. It stands to reason that people have varying thresholds.

I think of Clark Griswold when I think of altruistic punishment. It hardly matters what National Lampoons movie you choose. He always had the best of intentions to show his family a great time and make meaningful memories. When other people’s shenanigans and acts of God threatened to sabotage his plans, he felt fully justified in breaking laws and violating other people’s safety and/or property to achieve his well-intentioned mission. In the end, people admitted that they were being unfair and Clark and his family got away without punishment and with amazing memories that brought them closer together as a family. Good times. I don’t see the Tesla employee enjoying such a happy ending, but maybe.

I’m sure Musk has his own justifications for keeping things the way they are – in order to be profitable, the company has to produce 5,000 Model 3s each week. People have proposed that he be stripped of his Board Chairman position. The company’s shares are worth 16% now than they were last year at this time. No doubt, Musk is under a lot of pressure to control costs and boost production to survive as a company and achieve his mission. I’m sure employee belief in the mission is the thing that Musk was depending on to get him and his over-stretched workforce through these challenges. Unfortunately for Musk and his mission, it wasn’t enough, and the costs have been extremely prohibitive, though he still remains certain that he will achieve his production goals.

Yes, Musk confessed to sleeping at the factory. I’m sure he wants his workforce to see him as a model employee, to see that he’s willing to put in every drop of his effort and time for the sake of his mission. Can he really expect them to show the same level of commitment AND perform, stay, endure with few perks to their lifestyle? Once they have been hired by any of his companies, they become premier talent for the taking.

He suspects the jilted employee was collaborating with someone associated with Wall Street or the industries he’s disrupting.

Here’s the thing: if you were losing or stood to lose millions of dollars with the widespread production and purchase of solar/electric vehicles, and you knew that many employees were unhappy with the conditions under which they work, might it occur to you to convert an employee into an accomplice?

Not all companies have such enemies, but they do (or will) have competition.

Out of curiosity, I scooted over to Elon Musk’s other companies’ Glassdoor profiles to see what was said about them. I had heard that a recent graduate I know received an offer to work for SpaceX, but turned it down because it required 70 hours per week. SpaceX is very highly rated at 4.4 out of 5 stars, and Musk’s approval rating is even higher at 97%! It seems that even though lack of work/life balance is still a very common complaint, improvements have been made since 2015. So far, though, it looks like the mission and the high caliber of talent is keeping the workforce going. It’s been rated a top place to work for 2018.

I headed over to SolarCity, which has been part of Tesla since 2016 and is being led by Lyndon Rive. As you might expect, lack of work/life balance is the #1 complaint, but other common complaints are also poor training and lack of communication from executives. It also seems that background checks are quite extensive. One employee waited 12 weeks for verification. This was while the company was part of Tesla, and before the saboteur came out with his confession. I wonder if the saboteur made it through the same comprehensive and stringent background checking, yet still wound up wanting retribution.

So, should you tweak your hiring practices to include measuring the altruistic punishment threshold of potential employees, or should you address workforce complaints to the best of your ability?

It seems to me that sound, fair workforce cultures and policies are the best way to prevent internal sabotage. These are fixable problems!

If I were a shareholder, I’d be highly skeptical that the company could become profitable by cutting the workforce outside of production while doubling production.

I wonder how the costs of attrition, lack of efficiency, quality issues, and extensive internal sabotage rack up against the costs of more flexible work days, increased monetary incentives, improved feedback and communication, and career planning. Could Musk have avoided quality issues, delayed launches, sabotage and having to do a workforce reduction if he invested in solving the issues affecting his people?

As much of a visionary as I can agree Elon Musk is, it seems his eyes are on the prize and not his people. This is a strategic failure I hope doesn’t result in the combustion of his company, especially as new competitors emerge regularly.

One employee already stated that he feels everyone fears that the company is one disaster away from imploding. Could it be?

Is your company at risk of a similar fate?

If you answer yes to any of the questions below, then your company is at risk.

Please nominate your company for a workforce audit (all submissions are confidential!) by e-mailing us with your company’s name and the name(s), direct e-mail address(es) and direct phone number(s) to any and all contacts who would be the most logical point(s) of contact. C-level executives are logical points of contact, but so are majority shareholders and Vice Presidents empowered to make workforce investments.

  • Does your company put profit above people?
  • Do your executive leaders seem inaccessible and lack transparency?
  • Would you consider the working conditions to be inhumane and/or counter-productive?
  • Do they fail to acknowledge achievements?
  • Are your performance evaluations lacking in clarity on what you can improve or how you can grow?
  • Do they fail to give you feedback or deliver it harshly?
  • Is unprofessional behavior tolerated?
  • Does it seem certain kinds of people always get the promotions?
  • Are initiatives lacking in funding while executives take home healthy salaries and bonuses?
  • Does your boss play favorites?
  • Is communication one-way or non-existent
  • Are you fearful of what will happen if you make a mistake based on a history of punishment vs. development?

Beastie Boys – Sabotage

Music video by The Beastie Boys performing Sabotage. (C) 2009 Capitol Records, LLC

Karen Huller, author of Laser-sharp Career Focus: Pinpoint your Purpose and Passion in 30 Days (bit.ly/GetFocusIn30), is founder of Epic Careering, a corporate consulting and career management firm specializing in executive branding and conscious culture, as well as JoMo Rising, LLC, a workflow gamification company that turns work into productive play. 

While the bulk of her 20 years of professional experience has been within the recruiting and employment industry, her publications, presentations, and coaching also draw from experience in personal development, performance, broadcasting, marketing, and sales. 

Karen was one of the first LinkedIn trainers and is known widely for her ability to identify and develop new trends in hiring and careering. She is a Certified Professional Résumé Writer and Certified Career Transition Consultant and Certified Clinical Hypnotherapist with a Bachelor of Art in Communication Studies and Theater from Ursinus College and a minor in Creative Writing. Her blog was recognized as a top 100 career blog worldwide by Feedspot. 

She was an Adjunct Professor of Career Management and Professional Development at Drexel University’s LeBow College of Business and recently instructed for the Young Entrepreneurs Academy at Cabrini College, where her students won the national competition and were named America’s Top Young Entrepreneurs.

The Secret to Influencing Corporate Change Revealed

Foxx Discusses Local Economic Issues with NC Business by Virginia Foxx

 

Many of my clients over the past ten years have either developed thought leaders for their organization, leveraged thought leaders, or have been thought leaders themselves.

It seems like common sense that if change in an organization is going to be adopted, it needs to happen from the top down, but my clients have been able to manage upward. Executive leaders have to be able to recognize a problem and the pain that it’s causing to have any desire for change.

When you cannot bring the executive leader to the problem, like in Undercover Boss, sometimes you have to bring the problem to the executive leader, but how you do you do that? Through storytelling. Who does it? A person with influence.

I’m referring to authentic influence. I’m not talking about leaders who are talking heads and attempt to assert their influence using authoritarianism. People with authentic influence, who I refer to as influence leaders, earn trust and loyalty by listening first and foremost. This is also referred to as caring.

At first you may think that they are inaccessible because they seem like Mr. or Mrs. Important, but they genuinely want to be of service. They also want to invest their time improving situations that impact the most people or cause the most pain, so if you want them to give you their ear, be a curator and deliverer of people’s pain stories.

It does not always work. Unfortunately, sometimes executive leadership is more influenced by ego. That is usually how these thought leaders, and the developers of thought leaders found their way to me. They were usually hired because there was an intention and planned initiative for change, but they found interference coming from the top and felt stifled. They are driven by their desire to realize change and they lose their motivation quickly if unnecessary obstacles are created at the top. An influence leader can only inspire change if they are inspired.

In order to retain these valuable people for your organization, executive leaders have to be open and receptive, and to be willing to stand up for change and go to bat for their people.

Otherwise, I will help them find and be found by organizations with leaders who will stand up for change, and that organization will benefit from their influence.

 

Whether you are the thought leader, you develop thought leaders, or you leverage the thought leaders, you are an influence leader. Only work for an organization that demonstrates its willingness to be influenced. If that does not apply to where you are at, let’s have a consultation. It is highly important to me that you, who have such potential to make things better for others, are in a position that enables you to embrace and use your power. That is the influence that I am driven to have.