Human Resources

Exit Interviews: 6 Questions to Gain the Utmost Value From Lost Talent

Peace-Out

I help talent leave. For many of them, change is hard. It inconveniences them, disrupts their rhythms, and makes them feel very uncomfortable and uncertain, even if it excites them at the same time. By the time people come to me to help them, they are usually in pain. Sometimes it’s even physical.

Most people will try everything else before they actually follow through with any plans to leave, unless they are getting tapped by recruiters who wave more money and better conditions and growth opportunities at them.

Resignation – a great word that describes both the state of mind of people who decide that there are few to no options left, and the act of leaving a job itself.

According to CultureAmp data, the top reasons talent leaves a company are lack of growth opportunities, poor leadership, and poor managers, in that order. Sometimes the managers or leaders get blamed for a poor or non-existent talent development system.

There is more loss to talent resignation than just losing a single person, their skill, their intelligence, and their experience. I speak about that here. The bleeding can be profuse.

The best way to control the bleeding, if you can’t stop it, is to conduct, or have a 3rd party conduct, exit interviews.

I asked the Quora community what they would tell their former boss if they could be sure there would be no negative consequences. One person answered and another upvoted that they wouldn’t burn a bridge by giving them negative feedback. Yes, the question was specific about their being no negative consequences, but it just goes to show that some people will still fear consequences, even if you tell them there are none. For this reason, you may want to engage a firm like Epic Careering to procure more truthful feedback.

If you want to keep the feedback coming and truly prevent future losses of talent, don’t punish employees and former employees with negative references or diminished separation packages. In fact, go the other direction.

Offer any separated talent an incentive to provide comprehensive feedback via an exit interview. A moral incentive is that their leaving is not in vein and it will serve the people they have to leave behind. Many of my clients’ driving reason for staying in a job so long is because of the people they feel they may now screw over by leaving.

A monetary incentive may be more effective, but you have to make sure people don’t feel paid off for a positive review. It may even be better for the monetary incentive to come from the 3rd party in the way of a $100 gift card, much the way surveys and studies do it.

If you decide to conduct your own, even if through your company’s human resources department, here are primary questions to ask:

  1. What could the company or your manager have done differently to prevent you from wanting to leave?
  2. Did you confront your manager about your reasons for wanting to leave prior to making the decision, and, if not, why not?
  3. What do you think the company and its leaders can do to make X a better company to work for?
  4. Would you refer a friend or family member to this company as either a customer or employee? If so, why, and if not, why not?
  5. Is there anyone you would like to recommend to fill your position? Please provide their name, contact information and why you feel they would be a good fit.
  6. What was the best part of working for this company?

Exit interviews aren’t the only way to uncover why the company is losing talent so that an effective solution can be identified. Glassdoor is another way, but by the time the information is out there, it’s for the whole world to see.

If someone really feels strongly about their experience, good or bad this may or may not prevent them from going straight to Glassdoor with their rating. However, giving them this outlet may prevent those who would use Glassdoor simply to help leaders learn a lesson for the sake of all who remain and all who may consider employment.

If you don’t currently have a way for employees to share their feedback while still on the job, you are probably guessing how to keep your employees. Some companies guess wrong and think that benefits are going to keep employees around.

This is what we refer to as “golden handcuffs.” They may keep employees around longer than they would, but they don’t keep employees engaged. Engagement surveys can help you assess this, but not all are created equally, and still, if they are conducted internally, as I share in the video I mentioned above, the honesty a company needs to prevent future losses of talent can be muted. Delegate to a 3rd party firm like Epic Careering.

Pet Shop Boys – What have I done to deserve this?

Lyrics You always wanted a lover I only wanted a job I’ve always worked for my living How’m I gonna get through? How’m I gonna get through? I come here looking for money (Got to have it) and end up leaving with love Now you’ve left me with nothing (Can’t take it) How’m I gonna get through?

Karen Huller, author of Laser-sharp Career Focus: Pinpoint your Purpose and Passion in 30 Days (bit.ly/GetFocusIn30), is founder of Epic Careering, a corporate consulting and career management firm specializing in executive branding and conscious culture, as well as JoMo Rising, LLC, a workflow gamification company that turns work into productive play. 

While the bulk of her 20 years of professional experience has been within the recruiting and employment industry, her publications, presentations, and coaching also draw from experience in personal development, performance, broadcasting, marketing, and sales. 

Karen was one of the first LinkedIn trainers and is known widely for her ability to identify and develop new trends in hiring and careering. She is a Certified Professional Résumé Writer and Certified Career Transition Consultant and Certified Clinical Hypnotherapist with a Bachelor of Art in Communication Studies and Theater from Ursinus College and a minor in Creative Writing. Her blog was recognized as a top 100 career blog worldwide by Feedspot. 

She was an Adjunct Professor of Career Management and Professional Development at Drexel University’s LeBow College of Business, will be an Associate Professor in Cabrini University’s Communications Department in 2019,  and is also an Instructor for the Young Entrepreneurs Academy where her students won the 2018 national competition and were named America’s Next Top Young Entrepreneurs.

What Do We Really Need More of?

Love by Mayberry Health and Home on Flickr

Sing it with me…”What the world…needs now…is…”

Before you go labeling me as a “snowflake,” or “airy-fairy” or an idealist, all of which I have been accused of and may or may not be true, let me ask you this…. What do you prefer? Love or Rules?

In all the corporate disciplines that exist to help companies become better at cultivating a culture that keeps valuable talent and optimizes engagement (Organizational Development, Human Resources, Training and Development, Talent Management, Change Management, Human Capital Management, etc.,) it seems the best a company can do as of right now is to engage an emotional intelligence trainer, train their managers to be better coaches (I will distinguish between these things below), and re-employ someone who turns out to be suited for their intended role or should their role be eliminated.

Even in these best practices, there are shortcomings, and most companies are just trying to cover their butts with more extensive sexual harassment awareness training and instituting more clear expectations of respectful behavior as well as clear and fair consequences for infractions. Is this adequate? Are these companies treating the symptoms instead of the causes?

Not all managers are coaches. Most managers focus mainly on the pragmatic components of performance. Some, for liability reasons or simply because they don’t feel work is the time or place or because they don’t feel adept at addressing it, ignore the emotional side of their human resources. At what cost?

On the morning I was interviewed by KQTH radio in Tucson last week, I awoke and read a page of Living the Wisdom of the Tao by Wayne Dyer. Reading an inspiring passage to start my day was a ritual that I adopted with the Miracle Morning in 2016. I was going to be interviewed on recruiter blacklists by Mike Rapp, and this particular passage was of serendipitous significance.

Think about the problems that would disappear if people were actually kind, instead of being forced to be kind:

  • The negatives of black lists
  • Harassment (sexual or otherwise)
  • Bullying
  • Bias/discrimination

A long time ago I stopped teaching my clients how to act confident and focused more on helping them be confident. If I find that my clients are hurting or resentful about their employment past, I know that they will get much further much faster if they acknowledge that pain, process it, and release it rather than if they ignore it or pretend it isn’t there.

What would happen if instead of creating rules and guidelines to attempt to avoid offensive behaviors, we address why people treat other people poorly in the first place?

“Hurt people hurt people.” (This quote has been attributed to Will Bowen, Yehuda Berg, and Rick Warren)

Regardless of who said it, can you see how this is true?

I’m not suggesting traditional therapy is the answer. I spent years in therapy myself during my youth through my parent’s divorce, and while I did gain some validation for why I acted out as I did, and it was nice to have someone to talk to during that time, I only felt more emboldened and justified in acting out toward my parents. I felt justified in my resentment. I didn’t heal. The healing began when I started to take more accountability, learned how to forgive, and how to be compassionate. This was coaching, not therapy.

It’s not like flicking a switch. I’m not cured of my pain, and I still may tend to react in my old ways rather than respond in a conscious way, but my awareness improves with continued coaching and I continue to add tools to my toolbox to come from a place of love and compassion rather than pain, and the outcomes of my interactions with people are infinitely better when I do.

Coaching is a way of providing an objective perspective on what can hold back peak performance, and what can be done to attain and maintain peak performance. Coaches do not shy away from the nitty gritty of feelings. They create a safe space for a person to be flawed, give feedback without judgment, and provide techniques, drills, exercises. They provide support and accountability in creating new habits.

Some might say that the workplace is no place for:

  • Love
  • Crying
  • Feelings
  • Personal problems
  • Games

Except, science is proving that positive psychology techniques in the workplace are already:

  • Transforming how a company collaborates
  • Feeding innovation
  • Improving workforce health
  • Improving productivity
  • Increasing profits

Shawn Achor proved in his work with Fortune 500 executives in 42 countries that the byproducts of a more positive workforce are well worth the investments and the investments don’t even have to be monetary or require a lot of time.

I am keenly aware that people in pain don’t usually just make a simple choice to be more positive. Personal transformation is much more complex. There are patterns of thinking reinforced over a lifetime that need to be identified and reversed. Yes, you can apply some simple happiness techniques to become more positive, and that WILL trickle down to various elements of your professional and personal life, and maybe that would be adequate to cultivate respect and tolerance.

But what could work look like if there was a focus on healing and helping employees reach potential in areas of their lives besides work?

One thing I can say with confidence – As hard as you can try to compartmentalize an area of your life, it will surely bleed into the others. This goes for both good and bad things. If you form a good habit in your health, it will have a cascading effect on other areas of your life. If you are having problems at home, or are dealing with health issues, you will find your productivity and engagement go down. Even those who escape their personal problems and dive into their work will find that there is a burn out point, or they are just a little less than their best selves when they are at work. There is even greater pressure to make that part of their lives go well.

Your emotions impact your brain chemistry and your brain chemistry impacts your physical body, communication, and cognition (obviously).

What I am suggesting is that companies consider a truly holistic, even “alternative” approach to the very current initiatives of ridding the workplace from bias, harassment of all kinds, bullying, discrimination, toxicity and stifled growth.

Yes, employees will always benefit from being able to relate better with one another, but they also need to relate better to themselves.

We are less able to give when we feel we don’t have enough. If we don’t feel like we have enough of our basic human emotional needs: connectedness, acceptance, love, we won’t be apt or able to offer it. What companies are asking their employees to do is to put other people’s feelings first. I foresee there being much resistance and inadequate execution with this method.

 

In 2018 Epic Careering is launching a program that will help companies create a conscious culture. It will come with assessments, live workshops, online courses, interactive communities, and management and executive consciousness coaching training. If you recognize that your company is experiencing conflicts and breakdowns that require an alternative solution to the traditional corporate approach, e-mail Karen at Karen@epiccareering.com. Confidentiality is guaranteed. Take the first step in transforming your company for everyone’s sake. There could be a day when you feel as good about going to work as you do about coming home.

What The World Needs Now Is Love / Dionne Warwick

Please skip CM. I am sorry to mistake some spellings. Dionne Warwick ディオンヌ・ワーウィック Burt Bacharach バート・バカラック